Last week, Digital Influence Group Chairman, Larry Weber, celebrated the release of his new book, Marketing to the Social Web: How Digital Customer Communities Build Your Business, with a launch party at the DeCordova Museum in Lincoln, Mass. Drawing on his three decades of experience, Larry provides a roadmap for all marketers looking to harness the power of the social web to enhance brand awareness and create effective customer communities. The early reviews are in and here is what people are saying about the book:
• “The Social Web is an intriguing but scary place for marketers,” said Josh Bernoff, Vice President at Forrester Research and co-author of Groundswell, an upcoming book on business strategy and social technologies. “Marketing to the Social Web is the guide you need to enter this world with confidence. Let Larry Weber take your hand and show you around – you’ll profit from it.”
• “Larry has brought pragmatic and useful recommendations to help brand builders manage the complexity of social interaction in a digital age. I was pleased to read a book that actually suggests how to do something with social networks, instead of just ponder them.” – David Kenny, Chairman and CEO, Digitas Inc.
• “Where’s the allure of social 2.0? Brands can talk…customers talk louder! Digital influence has arrived.” – Jeff Taylor, CEO, Eons and Founder of Monster.com.
• “Larry Weber provides a simple and effective roadmap of the new customer information highway. Marketing to the Social Web is a valuable tool that will give everyone the confidence and know-how to compete in this fast-growing marketplace of ideas.” – Steve Harris, Vice President, Global Communications, General Motors Corporation.
Of course, in the spirit of the social web, we want to hear reviews from some of the lucky few who were able to get their hands on a copy of the book already. We’re happy to answer questions and will keep you updated on the progress of the book as more news becomes available.
If you’re interested in learning more or purchasing a copy, please visit the books site here.
Jackie Huba, author of Citizen Marketers and The Church of the Customer Blog recently posted on the recent education CompUSA received regarding the power of social media. It took a mere four days for one customer’s complaint to gain national attention on Foxnews.com. Four days!
Considering that several other situations like this have occurred with well known brands, it’s hard to fathom that a CEO would respond to a customer with essentially a “tough noogies,” but that is exactly what occurred here. Huba’s post is a hard lesson for many business leaders who feel that social media and customer evangelism issues can be tackled on an as needed basis. All too often, organizations find themselves behind the 8 ball when the fire storm of customer service issues spreads. Instead of being able to have a conversation, they are forced to run damage control.
Could this issue have been avoided? Absolutely! Organizations need to realize that any type of communication they have with customers today, whether it is on the phone, in person or in writing will find its way beyond that one customer and into the hands of multiple customers. Although the conversation appears one-to-one, business leaders need to begin seeing those conversations more like this 1-to-1-to-3,000.
The CompUSA issue is the perfect example of why it is important to enlist the assistance of people who understand the social media space and the industry. Although everyone may love your brand now, one person mistreated can cause a world of trouble in just four days. Take the initiative and start the conversation with your customers before they feel compelled to tarnish your reputation and forever leave a negative footprint online.
The blogosphere is buzzing right now about the Nikon D80 Bloggers Outreach Campaign conducted by MWW Group. So far, everyone is very excited about receiving their D80 at no cost for 6 months…and why wouldn’t they be. If you’re interested in a sample of the coverage Nikon has received as a result of this campaign, look here, here and here.
Once you have had a chance to review each of the three posts, ask yourself if you are now compelled to go out and buy a Nikon D80? Did the coverage Nikon received focus on the benefits of the camera and why it is superior to other digital camera’s on the market? Although Jaffe, Lewis and Mack are popular bloggers, does their recommendation convince you to purchase the camera?
If the goal was to receive mentions of the Nikon D80 within the blogosphere, then this campaign is extremely successful. I, for one, sure know about the Nikon D80 now (it’s hard not to)! However, I’ve yet to see coverage that’s compelling enough for me to buy the camera. Would this campaign have been more successful if the outreach program was targeted at photography bloggers?
An excerpt from the comments on Mack Colliers, The Viral Garden: “One reason why I don’t want to blog about the D80 itself is because I’ve never blogged about cameras before, so if I did so for the D80, that would mean the content I was creating here would have changed, based on my getting to use a D80.”
So, is the coverage this outreach is receiving positive for the camera and Nikon or for the approach that MWW has taken to generate buzz?
Gone are the days when people used to fear posting their photos online or chatting with strangers in chat rooms. The rise of YouTube, Facebook, and Twitter (to name a few) has broken the barriers to sharing personal information online. Now, some people are even encouraging connections offline…on their cell phone.
Ryan Fitzgerald, a 20 year old unemployed Massachusetts native, recently posted his cell phone number via a 49 second YouTube video on April 20. Three days later, the video has spawned 110,000 views, 361 comments and 5,000 phone calls and text messages.
This isn’t the first time that someone has shared their cell phone number via YouTube, but Ryan is the first to commit to receiving 100,000 calls. He genuinely wants to speak with anyone, anywhere. His video has even prompted some to step up and defend his actions.
As usual, traditional media has picked up on the buzz around this video. The Boston Globe even spoke with a criminologist at Northeastern University to discuss just how dangerous this experiment can be. “But the question is, why take a risk like that when there are so many other ways that are far less dangerous to be altruistic, to be generous, to be helpful to other people.”
Feel free to check out Ryan on YouTube and view his response video where he addresses his naysayers directly.
